Product Support & Troubleshooting

Fix issues with your MicroChill, loft, or safe. Find setup tips and product details.

• My MicroChill Isn’t Working—Freezing, Not Cooling, Microwave Issues

Product Demensions

• What Are the Dimensions of the Fridge?
• Will a Brita Pitcher Fit in the Fridge?

Loft Support & Setup

• What Are the Dimensions Under the Loft?
• My Loft Was Delivered but Not Assembled
• My Loft Is Too High, Wobbly, or on the Wrong Wall—What Can I Do?

QuickeySafe Troubleshooting

• My Safe Won’t Open—What Do I Do?

Product Condition Issues

• My MicroChill Was Delivered Dirty—What Now?

Product Delivery Issues

• There’s a MicroChill in My Room and I Didn’t Order One

Microchill issues

• My Fridge Has Excessive Moisture Inside
• My MicroChill Smells or Is Leaking—What Now?
• My Fridge Has No Power—What Do I Do?
• My Fridge is On, But the Light Doesn’t Work
• My Fridge is Making a Loud Humming Noise
• My Fridge Has Excessive Ice Buildup
• My Fridge is Leaking Onto the Floor
• My Fridge Has a Bad Odor
• Fridge Running But Not Cooling—What Should I Do?
• My Fridge is Freezing Everything