How Do I Contact Customer Service?

If you have a question about your rental, need to report an issue, or just aren’t sure what to do next—our Customer Service team is ready to assist you.

Common reasons to contact us:

• My rental hasn’t arrived yet

• Something is missing or damaged

• I need to cancel or change my order

• I relocated to a different room

• I have a billing or refund question

📝 Submit a Customer Service Request

Please fill out our short form and a member of our team will get back to you within 1–2 business days.

💡 Pro tip: Include as many details as you can—like your school name, order number, or new room number (if you’ve moved). It helps us help you faster!